In a highly competitive telecommunications market, the key to success is low overhead and efficient management of resources. iConsole is a highly integrated suite of tools providing billing, customer care, and authentication - available to VISPcenter clients at no charge!

SUMMARIZED LIST OF FEATURES

Automated ISP Billing

Send Statements Invoices via Electronic Mail
Automated Statements Generation
Voiding an Invoice
Print or Email a Single Statement or Invoice
Paper Invoicing Option
Credit Card and ACH Integration

Customer Accounts Management

Creating a new Customer Record
Configure Billing Options
Add Service to a Customer
Billing Configuration and Prorating
Account Maintenance Options
Editing Billing Record Information
Closing a Billing Record Account
Re-activate a Customer Account
Apply Payments
Apply Miscellaneous Charges and Credits
Review Account History and Balance
Access Details for a Customer
Obtaining Usage Information
Extending an Account

CRM Features

Support tickets (Incidents)
'Actions' add resolutions to incidents
Configurable incident states, (Open,blocked,WIP,Closed..etc)
Open incident reporting and searching (Full text)
Customer history report
Operator access to RADIUS call and authentication failure data

Customer Self-Care

Check Account status
Check Billing History
Modify Passwords
Make payments online
Automated Account Signups